If you or your clients are seeing “Hotspot deactivated, contact support” (see below)
Here are some possible reasons that you’re seeing the error, along with the resolutions:
- The Hotspot is de-activated in the Smart WiFi Dashboard. To correct, re-activate the Hotspot.
- The Client that the Hotspot is assigned to was De-activated. To Correct, Re-activate the Client and then re-activate the Hotspot.
- The NASID in the device configuration does not match the NASID in the Hotspot Profile. Case Sensitive and please make sure there are no leading or trailing spaces.
- The MAC address of the Access Point is not created as a Gateway in the Marketing4WiFi Platform. Be sure ALL of the required MAC addresses are added as gateways to the hotspot.