Samsung – Troubleshooting

The splash page worked ok the first time and now it won’t re-appear OR, guests get the splash page too often.

Please note that there are current limitations with the Samsung equipment!  Currently when a guest roams from access point to access point the Samsung controller sends our dashboard session start packets and session stop packets.  The result of this is our dashboard displaying inaccurate information related to sessions.  This results in significantly increased session counts which skews the report and insights data.  In addition, the smart email function with a rule set for X amount of visits will not work as expected.  We’ve been told by Samsung that fixes to the Samsung controller firmware is in development but no expected release date.

Double check that your Web Authentication Cache Duration setting is set to a reasonable amount of time for the venue. The Web Cache duration determines how long the guest device is “remembered” (even if the station device has detached for a period of time) before requiring the guest station to authenticate through the captive portal (splash page) again.

I get error messages with social logins:

At this time (August 2017), Samsung controllers require IP addresses to support social logins. From a command line in your controller, paste the following, then apply this ACL to the SmartWiFi profile:

fqm-mode

access-list ip GoZone permit seq 2 icmp any any os-aware *
access-list ip GoZone permit seq 3 udp any eq * any eq 53 os-aware *
access-list ip GoZone permit seq 4 tcp any eq * any eq 53 os-aware *
access-list ip GoZone permit seq 5 udp any eq 67 any eq 68 os-aware *
access-list ip GoZone permit seq 6 * any mattjohnson-tx.com os-aware *
access-list ip GoZone permit seq 7 * any 192.168.0.2 255.255.255.255 os-aware *
access-list ip GoZone permit seq 8 * any samsungapcservice.com os-aware *
access-list ip GoZone permit seq 9 udp any eq 68 any eq 67 os-aware *
access-list ip GoZone permit seq 10 * any 52.23.46.139 255.255.255.255 os-aware *
access-list ip GoZone permit seq 11 * any 52.207.192.243 255.255.255.255 os-aware *
access-list ip GoZone permit seq 12 * any bootstrapcdn.com os-aware *
access-list ip GoZone permit seq 13 * any www.imgur.com os-aware *
access-list ip GoZone permit seq 16 * any akamaihd.com os-aware *
access-list ip GoZone permit seq 17 * any newrelic.com os-aware *
access-list ip GoZone permit seq 18 * any akamaihd.com.edgesuite.net os-aware *
access-list ip GoZone permit seq 19 * any nr-data.net os-aware *
access-list ip GoZone permit seq 20 * any s3.amazonaws.com os-aware *
access-list ip GoZone permit seq 40 * any linkedin.com os-aware *
access-list ip GoZone permit seq 41 * any licdn.com os-aware *
access-list ip GoZone permit seq 42 * any facebook.com os-aware *
access-list ip GoZone permit seq 43 * any m.facebook.com os-aware *
access-list ip GoZone permit seq 44 * any facebook.net os-aware *
access-list ip GoZone permit seq 45 * any static.xx.fbcdn.net os-aware *
access-list ip GoZone permit seq 46 * any fbcdn.net os-aware *
access-list ip GoZone permit seq 47 * any developer.facebook.com os-aware *
access-list ip GoZone permit seq 48 * any twitter.com os-aware *
access-list ip GoZone permit seq 49 * any api.twitter.com os-aware *
access-list ip GoZone permit seq 50 * any abs.twitter.com os-aware *
access-list ip GoZone permit seq 51 * any abs.twimg.com os-aware *
access-list ip GoZone permit seq 52 * any abs-0.twimg.com os-aware *
access-list ip GoZone permit seq 53 * any pbs.twimg.com os-aware *
access-list ip GoZone permit seq 57 * any connect.facebook.net os-aware *
access-list ip GoZone permit seq 59 * any 23.59.206.160 255.255.255.255 os-aware *
access-list ip GoZone permit seq 60 * any crl3.digicert.cvom os-aware *
access-list ip GoZone permit seq 61 * any crl4.digicert.com os-aware *
access-list ip GoZone permit seq 62 * any google.com os-aware *
access-list ip GoZone permit seq 63 * any googleapis.com os-aware *
access-list ip GoZone permit seq 64 * any gstatic.com os-aware *
access-list ip GoZone permit seq 65 * any googleusercontent.com os-aware *
access-list ip GoZone permit seq 66 * any splash.smartwifiplatform.com os-aware *
access-list ip GoZone permit seq 67 * any dashboard.smartwifiplatform.com os-aware *
access-list ip GoZone permit seq 68 * any api.linkedin.com os-aware *
access-list ip GoZone permit seq 69 * any static.licdn.com os-aware *
access-list ip GoZone permit seq 72 * any 91.190.0.0 255.255.0.0 os-aware *
access-list ip GoZone permit seq 73 * any 37.252.0.0 255.255.0.0 os-aware *
access-list ip GoZone permit seq 74 * any 31.13.0.0 255.255.0.0 os-aware *
access-list ip GoZone permit seq 75 * any 157.240.0.0 255.255.0.0 os-aware *
access-list ip GoZone permit seq 76 * any 52.26.155.212 255.255.255.255 os-aware *
access-list ip GoZone permit seq 77 * any 5.178.40.0 255.255.240.0 os-aware *
access-list ip GoZone permit seq 78 * any 185.8.148.0 255.255.255.0 os-aware *
access-list ip GoZone permit seq 79 * any 46.33.70.0 255.255.255.0 os-aware *
access-list ip GoZone permit seq 80 * any 213.254.17.0 255.255.255.0 os-aware *
access-list ip GoZone permit seq 81 * any 212.245.45.0 255.255.255.0 os-aware *
access-list ip GoZone permit seq 82 * any 31.13.64.0 255.255.192.0 os-aware *
access-list ip GoZone permit seq 83 * any 31.13.24.0 255.255.248.0 os-aware *
access-list ip GoZone permit seq 84 * any 66.171.231.0 255.255.255.0 os-aware *
access-list ip GoZone permit seq 85 * any 2.16.219.0 255.248.0.0 os-aware *
access-list ip GoZone permit seq 86 * any 212.119.27.0 255.255.255.128 os-aware *
access-list ip GoZone permit seq 87 * any 77.67.97.0 255.255.252.0 os-aware *
access-list ip GoZone permit seq 88 * any 80.150.192.0 255.255.255.0 os-aware *
access-list ip GoZone permit seq 89 * any 195.27.154.0 255.255.255.0 os-aware *
access-list ip GoZone permit seq 90 * any 216.239.32.0 255.255.224.0 os-aware *
access-list ip GoZone permit seq 91 * any 64.233.160.0 255.255.224.0 os-aware *
access-list ip GoZone permit seq 92 * any 66.249.64.0 255.255.224.0 os-aware *
access-list ip GoZone permit seq 93 * any 72.14.192.0 255.255.192.0 os-aware *
access-list ip GoZone permit seq 94 * any 209.85.128.0 255.255.128.0 os-aware *
access-list ip GoZone permit seq 95 * any 66.102.0.0 255.255.240.0 os-aware *
access-list ip GoZone permit seq 96 * any 74.125.0.0 255.255.0.0 os-aware *
access-list ip GoZone permit seq 97 * any 64.18.0.0 255.255.240.0 os-aware *
access-list ip GoZone permit seq 98 * any 207.126.144.0 255.255.240.0 os-aware *
access-list ip GoZone permit seq 99 * any 173.194.0.0 255.255.0.0 os-aware *
access-list ip GoZone permit seq 100 * any 108.174.0.0 255.255.0.0 os-aware *
access-list ip GoZone permit seq 101 * any 199.101.162.0 255.255.255.0 os-aware *