NetExperience Configuration Guide

The following instructions outline how to setup your NetExperience network to the  Marketing 4 WiFi platform. This guide assumes your NetExperience location is already operational on a live network with adopted Access Points. You will need access to the Marketing 4 WiFi dashboard and admin access to the NetExperience dashboard to complete this guide. Please make sure any firewall rules, web content filters, and other security measures have been configured to interface with the platform.

Adding Gateways to your Hotspot

The MAC of every access point that broadcasts the Guest WiFi must be added to your hotspot.

  1. Login to your Marketing 4 WiFi dashboard
  2. Using the navigation panel to the left, select Network> Gateways
  3. Click the Add Gateway option to the top right
    1. Select Hotspot: Select your desired hotspot
    2. Gateway Name: Enter a name for this Gateway(s)
    3. Gateway Type: OpenWiFi
    4. MAC Address: Enter the MAC Address of your AP. (use the blue + icon to the right to add multiple AP MACs at once)
  4. Press Submit
  5. Using the navigation panel to the left, select Network> Hotspots
  6. Click the blue Edit icon next to the hotspot you selected in step 3.1
    • Scroll down to the option that says ‘OpenWiFi AP Roaming’ and turn it ON
    • Press Submit
  7. This completes the Gateway creation portion of this guide

NetExperience Dashboard Configuration

  1. Login to your NetExperience dashboard
  2. Use the navigation panel to select Configure > Profiles
  3. Click the green ‘+ Add’ button
    1. Type: RADIUS
    2. Profile Name: SmartWiFi
    3. RADIUS Authentication Server
      1. Click the ‘+ Add Authentication Server’ button so you can configure a Primary and Secondary Authentication Server
      2.  Primary Authentication Server
        1.  Address: Select one
        2. Shared Secret: Available in the Edit Hotspot page in the Marketing4WiFi dashboard, called RADIUS Secret in the dashboard.
        3. Port: 1812
      3. Secondary Authentication Server
        1.  Address: Select one
        2. Shared Secret: Available in the Edit Hotspot page in the Marketing4WiFi dashboard, called RADIUS Secret in the dashboard.
        3. Port: 1812
    4. RADIUS Accounting Server
      1. Click the ‘+ Add Accounting Server’ button twice to create a Primary and Secondary Accounting Server
      2.  Use Same Primary Server for Accounting: Checked
      3. Port: 1813
      4. Secondary Accounting Server
      5. Port:1813
    5. Press the green ‘+ Add’ button to create the RADIUS Profile
  4. Click the green ‘+ Add’ button
    1. Type: Captive Portal
    2. Profile Name: SmartWiFi
    3. General Settings
      1. Mode: External (UAM)
    4. RADIUS
      1. Service: SmartWiFi
      2. Interim Accounting Updates: Disabled
      3. NAS ID: Manual
      4. Enter NAS Identifier: Available in the Edit Hotspot page in the Marketing4WiFi dashboard, called SWS/Hotspot/NAS-ID.
    5. Universal Access Method
      1. Secret: hotspot
      2. Server: Select one
      3. UAM Port: 3990
      4. MAC Format: AA-BB-CC-DD-EE-FF
      5. MAC Authentication: Enabled
      6. Redirect URL: UAM
    6. Walled Garden: Click the ‘+ Add Entry’ button and enter each of the Wildcard Walled Garden entries.
    7. Press the green ‘+ Add’ button to create the Captive Portal Profile
  5. Click the green ‘+ Add’ button
    • Type: Wireless Network(SSID)
      Or you can Edit your existing Wireless Network profile that you want to configure the captive portal on
    •  Network Connectivity
    • Captive Portal: Enabled
    • Captive Portal Profile: SmartWiFi
    • Set all other options to best practices or location unique parameters
  6. This completes the configuration
Hardware-Dependent Features

Not all hardware can support every feature in the Marketing4WiFi platform. The following section describes features specific to a certain hardware, if these features are supported by this hardware and clarifies the available functionality. If you have questions about these features in the platform please reach out to support.

Disclaimer on hardware configuration guides in the KB:

This equipment has been integrated and tested in our labs with the Marketing4WiFi platform using the firmware versions below.

  • netexp-4.0.1

LIMITED HARDWARE SUPPORT: Hardware manufacturers frequently make changes to firmware, controllers and GUI’s. The information below may be out of date or images may be different and is to be used as a general reference guide. We do offer additional limited support to help with trouble-shooting and we highly recommend that you have a hardware support agreement and/or access to a hardware support engineering representative from the manufacturer.

Updated on June 16, 2024
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