Dashboard Keepalive
Information regarding this feature can be found in the client level Knowledgebase article found HERE.
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FAQs
A list of frequently asked questions. We update this often.
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What is a session and how do I get billed for it?
Please note that you’ll only be billed on sessions if you’re on the Enterprise Service Provider plan. Please consult with... -
Why are vouchers and/or payments not showing up?
In order for voucher and/or payment options to appear on a Hotspot, be sure that the Client that the Hotspot... -
Manufacturer SSL Certificates
Description: When a device associates to the Smart WiFi their browser displays a SSL certificate not trusted page. Cause: Captive... -
Using MikroTik & OpenMesh Access Points in a Static IP Network
Information regarding this feature can be found in the client level Knowledgebase article found HERE. -
Dashboard Session Timeout
Information regarding this feature can be found in the client level Knowledgebase article found HERE. -
Payment Processing Walled Garden Entries
These are the Walled Garden entries necessary for different payment processing services. Remember if your Client uses a different processing... -
Apple devices unable to login using Facebook two factor authentication
With Facebook Two-Factor Authentication (TFA), an additional code via the Facebook App is necessary to complete the sign-in process. However, iPhones... -
Android closes captive portal before landing page
When Android devices successfully connect to a Guest WiFi SSID configured for the SmartWiFiPlatform using the Android Captive Portal window,... -
Can I export my guest lists?
Information regarding this feature can be found in the client level Knowledgebase article found HERE.
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