FAQs

A list of frequently asked questions. We update this often.

How to enable Presence/Proximity data from gateways
This article covers the hardware configuration to the Marketing4WiFi platform to enable presence/proximity data for compatible hardware. This guide assumes...
Can I log network data through the Marketing4WiFi platform?
The Marketing4WiFi platform does not provide any content filtering, guest data logging or guest data capture functionality. This is because...
How to enable Proximity/Presence data from Analytics4WiFi
The following instructions describe how to enable the Analytics4WiFi Presence/Proximity integration to a Marketing4WiFi hotspot. This guide assumes your Marketing4WiFi...
My client user can only see the splash page that is assigned to a Hotspot
The client user will be limited to only be able to edit the splash page(s) that are currently assigned/active for...
Marketing4WiFi Environments
If your dashboard was created before 2/13/2020 your dashboard is in environment US-A. If your dashboards created after 2/13/2020 your...
NASID and MAC Address agreement
If an access point attempts to authenticate and the access point MAC has not been entered into the hotspot with...
Dashboard Keepalive
Information regarding this feature can be found in the client level Knowledgebase article found HERE.
What is a session and how do I get billed for it?
Please note that you’ll only be billed on sessions if you’re on the Enterprise Service Provider plan. Please consult with...
Why are vouchers and/or payments not showing up?
In order for voucher and/or payment options to appear on a Hotspot, be sure that the Client that the Hotspot...
Manufacturer SSL Certificates
Description: When a device associates to the Smart WiFi their browser displays a SSL certificate not trusted page. Cause: Captive...

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